I’m not seeing any video?
If the player is not displaying video, try refreshing the page. You will need a minimum of 1 mbps download speed to watch smooth video. If you continue to experience playback difficulties, make sure you have the latest version of Adobe Flash installed (for desktops/laptops only), that your web browser or device is up to date and that you have javascript enabled. For best playback and compatibility, we recommend using Google Chrome browser, although any other modern browser will work.
You may visit www.speedtest.net to determine your internet speed.
Tips for
viewing on a mobile device or tablet:
At least 1 mbps download speed is required to view smooth video. While fast 3g
or 4g cellular connections will work just fine, for best playback, try using a
hi-speed WiFi connection. If video playback is
constantly pausing or buffering, your internet speed is most likely not fast
enough. In these instances, we advise attempting one of the following
solutions:
1). Switch to viewing on a laptop or
desktop
2). Find a faster internet connection
Additional Tips for iOS Devices:
-You may need to hit the center “Play” button twice or refresh the page to load
the player. Some versions of iOS will require you to
refresh the page if you have paused the live video and
would like to resume playback.
-Some older iOS devices may occasionally lose audio
/video sync. To restore sync, exit the player, refresh the player page and
reload the stream.
-Ensure that javascript is enabled for your browser or the video
player may not load correctly.
-If you are viewing on an iOS device and are having
trouble loading the default player, click
here to load a compatible stream.
Additional Tips for
Android, BlackBerry and Kindle Devices:
-Ensure that javascript
is enabled for your browser or the video player may
not load correctly.
-Some devices (especially Kindles) will fail to load audio the first time you
load the stream. Try exiting and reloading the player.
-If you are viewing on an Android, BlackBerry or Kindle and are having trouble
loading the default player, click here to load a compatible stream.